Coronavirus (COVID-19)

Updates From GreenWaste Recovery

Essential Business

GreenWaste Recovery provides an essential service, collecting and processing residential and commercial waste to keep our communities safe and healthy. It is our duty and our pleasure to continue our services uninterrupted in these challenging times. GreenWaste is doing everything we can to maintain business as usual by taking swift and proactive measures and modifying our operations where possible, in order to minimize social exposure, support containment and mitigate risk. We are meeting and surpassing all the guidelines and recommendations from the Center for Disease Control (CDC), and are following the Orders of our regional Public Health Officials.

Our staff remains committed to you throughout these unprecedented times. To best serve you, please visit our Customer Support page to request services, learn about local events, and manage your account.

How Can You Help?


Containerize Material

Place material in your cart to limit the need for drivers to touch materials.

Service Pickup Request

Wipe Surfaces

Wipe down cart handles or enclosures that our drivers might touch. 

Recycle only

Social Distance

Maintain distance from your driver as he provides service in this challenging time.


Trash PPE

Dispose of PPE with your garbage. These items are NOT recyclable.


Bag Tissues

Please bag tissues and paper towels to reduce the risk of contact with germs.

Billing and Payments

Please continue to pay your bill online or by mail. If you need to make an immediate payment, please contact Customer Service to make a payment by phone. In light of the current social distancing guidance, we are not accepting in-person payments at any of our offices. 

We understand many of our customers may have been impacted financially due to COVID-19. If you are having trouble paying your bill, we encourage you to reach out to us at (408) 283-3840 or We are here to help.

Collection Services and Events

WEEKLY COLLECTION SERVICES: GreenWaste’s top priorities are the health and safety of our employees and the community. We do not presently anticipate interruptions in service; however, the situation is changing day by day and we are committed to maintaining prompt and proactive communications. Unless otherwise notified, please rest assured that GreenWaste will continue to provide weekly collection service as usual and the Customer Service phone lines will maintain their normal hours.

OUTREACH & TECHNICAL ASSISTANCE: Please be advised that GreenWaste’s outreach, technical assistance and other related community relations efforts have been cancelled or will be modified through the foreseeable future. This includes in-person meetings, site visits and any previously planned tours of our Materials Recovery Facility (MRF) – the health and safety of our visitors, employees and the community at large is our top priority and we are taking these precautionary measures to help prevent the possible spread of the virus.

COMMUNITY CLEAN UP EVENTS: In some of the communities we serve, we host Clean Up Events in which residents drop off materials for GreenWaste to recycle or dispose. In some of these areas, we are continuing these services with social distancing modifications, dependent on the direction from our jurisdictions. Please visit your community’s service page to learn about the events in your area.