Online Services
Access online resources to manage your service.
GreenWaste Online Services
Take control of your GreenWaste service with ease. Pay bills, order debris boxes, or request services—all in one convenient place. Our online tools are designed to save you time while keeping our communities clean and sustainable.
Contact
Contact Us
Bill Pay
Pay My Bill
Service Request
Service Request
Missed Pickup
Report Missed Pickup
Residential and Commercial
GreenWaste of Palo Alto
Debris Box Customers
Bay Area C&D Facilities
Residential and Commercial Customers
Online services for residential and commercial customers in Santa Clara, San Mateo, Santa Cruz, and Monterey counties.
Bill Pay
Need to pay your bill or invoice?
Pay My Bill
Service Request
Submit a service request for your residential or commercial account.
Request Service
Contact Us
Reach out to one of our local teams for support with your questions.
Contact Us
Missed Pickup
Report a missed collection to your local customer support team.
Report Missed Pickup
GreenWaste of Palo Alto
Online services for residential & commercial customers in the City of Palo Alto.
Bill Pay
Need to pay your bill or invoice?
Pay My Bill
Service Request
Submit a service request for your residential or commercial account.
Request Service
Clean Up Day
Learn more about GreenWaste’s participation in Clean Up Day.
Learn More
What Goes Where
Learn what can go in each of your GreenWaste of Palo Alto carts/bins.
Learn More
Contact Us
Reach out to one of our local teams for support with your questions.
Contact Us
Debris Box Customers
Online services for debris box customers.
Order Online – Bay Area
Order a debris box within Santa Clara, San Mateo, Alameda, and Contra Costa Counties.
Order Now
Order Online – Sacramento
Order a debris box within Sacramento and Yolo Counties.
Order Now
Monterey County
Debris box services for customers in Carmel-by-the-Sea, Del Rey Oaks, Marina, Pacific Grove, Pebble Beach CSD, Sand City, and Seaside.
Request A Quote
Santa Cruz County
Debris box services for customers in Santa Cruz County, Scotts Valley, and Capitola
Request A Quote
GreenWaste Zanker Resource Recovery Facility
Online services for GreenWaste Zanker Resource Recovery Facility customers.
Customer Reporting Portal
Access your GreenWaste Zanker Resource Recovery Facility reporting portal.
Log In
Tonnage Rate Qualification Form
Request Now
Diversion Report Request
Request a project diversion report.
Request Now
Mobile App FAQ
What is the GreenWaste mobile app?
The GreenWaste mobile app helps users manage their waste disposal and recycling needs efficiently. It provides information on waste collection schedules, recycling guidelines, and more.
How do I download the GreenWaste app?
You can download the GreenWaste app from the App Store for iOS devices or the Google Play Store for Android devices. Ensure your device meets the minimum requirements: iOS 14+ for iOS users and Android 7+ for Android users.
I can’t download the app. What should I do?
Check Internet Connectivity: Ensure your device is connected to a stable internet connection (Wi-Fi or mobile data).
Verify Device Requirements: Confirm that your device meets the app’s minimum requirements (iOS 14+ for iOS users and Android 7+ for Android users).
Further Assistance: If the issue persists, contact your cell phone provider for additional support.
How do I log in to my account?
If you have an account created on our website, please note that these credentials WILL NOT work on the GreenWaste mobile app. You will need to sign up again to create a new account directly through the app. Simply enter your new username and password on the login screen to get started.
What if I am serviced by GreenWaste but my address does not show up in the app?
We can add your address to the app! Please contact our customer service team at customerservice@greenwaste.com.
How do I clear the cache on my device?
Android:
Open Settings and navigate to “Apps” or “Applications.”
Select the app for which you want to clear the cache.
Tap on “Storage” or “Storage & cache.”
Tap “Clear Cache” to remove the cached data.
iOS:
iOS handles cache management automatically, but if you want to force it, you can delete the app and reinstall it.
The app is crashing. Can you help?
Restart Device: Try restarting your device.
Update App: Ensure the app is updated to the latest version.
Clear Cache: Follow the steps above to clear the cache (Android only).
Reinstall App: If the issue persists, delete the app and reinstall it. Contact Customer Service at customerservice@greenwaste.com if the issue persists.
How do I reset my password?
Open the app and navigate to the login screen and then tap “Forgot Password” and follow the instructions to reset your password.
Steps:
Click forgot password.
Then enter your email.
You will receive an OTP via email.
Enter the OTP.
Set a new password.
Sign In again.
How do I update the app?
iOS: Open the App Store, go to “Updates,” and update the GreenWaste app.
Android: Open the Google Play Store, go to “My apps & games,” and update the GreenWaste app.
How do I find my waste collection schedule?
On the homepage of the app, you can click the “Service Day” section to open a calendar-view of your upcoming collection days.
How do I report a missed collection?
On the homepage of the app, you can click on the “Service Request” button to specify the service needed and fill out the “Missed Pickup” form.