Santa Clara County – District East
Customer Service
Hello, Santa Clara County – District East!
Omar Lopez
General Manager
GreenWaste is proud to provide our East Santa Clara County community with garbage, recyclables, and organics service. Recyclable material is transferred to the state-of-the-art GreenWaste San Jose Material Recovery Facility for sorting and organics are delivered to the GreenWaste Z-Best Composting Facility where they are transformed into a nutrient-rich compost used locally for regenerative agriculture and landscaping.
Santa Clara County – District East will be effective starting July 1, 2025.
Upcoming Events
None at this time.
Holiday Collection Notice
If your collection day falls on or after New Year’s Day, Thanksgiving, or Christmas Day, your collection will be delayed one day.
Our Latest Residential Newsletter
Read for proper sorting tips, collection reminders, and more about your GreenWaste service, coming soon.
What Goes Where Guide
Confused about what GreenWaste cart an item goes in? Check out our What Goes Where Guide.
Residential
Commercial
Residential Services
Single-family residents in Santa Clara County – District East receive weekly curbside collection service of garbage, recyclable materials, and organics. All materials must be ready for collection no later than 6:00AM on your normal collection day.
Garbage
Residents may choose subscription volumes of 20-, 32-, or 64-gallons for weekly collection in gray carts provided by GreenWaste.
Recyclables
Residents are provided one (1) blue 64-gallon cart for recyclable material collection as part of standard service. Residents may request a 96-gallon container and/or additional containers at no additional charge.
Organics
Residents are provided up to three (3) green 96-gallon carts for organics collection at no additional charge. Up to five (5) additional carts are available for a charge, upon request.
Commercial Services
Businesses in Santa Clara County – District East are offered weekly collection of garbage, recyclable materials, and organics. All materials must fit completely inside the container with the lid closed. Containers must be ready for collection no later than 6:00AM and should be returned to their service location promptly after service.
Garbage
Garbage will only be collected in gray containers provided by GreenWaste, in volumes of 96-gallon carts, or 1-, 1.5-, 2-, 3-, 4-, 6-, or 8-yard bins.
Recyclables
Recyclable materials will only be collected in blue containers provided by GreenWaste, in volumes of 96-gallon carts, or 1-, 1.5-, 2-, 3-, 4-, 6-, or 8-yard bins.
Organics
Organics will only be collected in green containers provided by GreenWaste, in volumes of 96-gallon carts, or 1-, 1.5-, 2-, 3-, 4-yard bins.
Disposal Vouchers: Each residential customer will receive one (1) disposal voucher annually to deliver garbage and other non-organic/non-recyclable debris at GreenWaste Zanker Resource Recovery Facility, free of charge. See annual vouchers for additional details and restrictions.
Curbside Clean Up: Up to two (2) Curbside clean-ups may be scheduled per calendar year on an on-call basis. Waste is limited to normal household debris and additional restrictions apply. Contact customer service to schedule at least 48 hours in advance of normal collection day.
Bulky Item Collection: One (1) bulky item (furniture, appliances, other large items) can be picked up at your curb once per year at no additional cost. Additional items may be collected for an additional fee. Contact customer service to schedule.
Holiday Tree Collection: Up to two (2) natural/undecorated holiday trees can be picked up curbside during the four week period following December 25th. Please remove the stand, tinsel, lights, ornaments, cut the tree to approximately 4-foot lengths, and place the sections next to the green organics container on your regular service day.
Used Motor Oil and Motor Oil Filters: Contact customer service to obtain a free GreenWaste oil jug and filter bag. Place the filled oil jugs and filter bags next to your carts for collection. No more than two (2) 1-gallon filled containers will be collected per service.
Household Batteries: Please place your household batteries in a clear ziplock-type plastic bag and place on top of the recyclables cart. Please contact customer service prior to your collection day to notify the driver.
Santa Clara County – District East residents are on a bi-monthly billing cycle. This means you can expect to receive your bills in January, March, May, July, September, and November.
Santa Clara County – District East commercial customers are on a monthly billing cycle. If you have any questions about your billing, please contact customer service.
Physical Limitations Form: If you are permanently physically limited, the On-Premises collection service for Base Services may be available to you at no extra cost.
Low-income rates: If you are enrolled in PG&E’s CARE program, you may be eligible for low-income rates.
Steps to apply:
- Low-income garbage rates may be available for customers who are enrolled in the PG&E CARE Program. To enroll in the PG&E CARE Program:
• Call 1-866-743-2273 or
• Email CAREandFERA@pge.com. - Call GreenWaste at 408-938-4940 to apply for a reduced garbage rate if you can show proof of the PG&E CARE program and are the head of the household (not a dependent on any tax form), have no billing delinquencies, and have eligible service levels within the limits of the Low-Income Rate.
What Goes Where & More
Residential |
Commercial |
|---|---|
| Program and Sorting Guidance
|
Program and Sorting Guidance
Coming soon.
|
| Newsletters & Notices |
Newsletters & Notices |
Mandatory Multi-Family Recycling: California Assembly Bill 341 (AB 341) became effective July 1, 2012. AB 341 mandates recycling for all businesses producing 4 cubic yards or more of garbage per week. Subscribing to recyclable materials collection services through GreenWaste will help ensure compliance with AB 341.
Mandatory Organics Recycling: California Assembly Bill 1826 (AB1826) was signed into law in 2014, mandating organics recycling for businesses in California. All businesses in California producing 2 cubic yards or more of total generated material per week are required to subscribe to organic material collection services. Subscribing to food waste collection services through GreenWaste will help ensure compliance with AB 1826.
Short-Lived Climate Pollutant Reduction Strategy: California Senate Bill 1383, effective January 1, 2022, requires all Californians to subscribe to their jurisdiction’s organics curbside collection service. For Santa Clara County – District East businesses, GreenWaste provides a source separated organics stream (green Container). Food scraps and food soiled paper are composted from the green container at Z-best Composting.
Businesses are required to provide properly labeled and/or color-coded containers in all areas where disposal containers are provided, except in restrooms. Annually, businesses must educate employees, contractors, customers, and tenants on how to properly sort organic waste, and all of these users are required to properly sort these materials into the correct containers.
If you feel your site does not generate organic waste and would like to apply for a waiver through the County of Santa Clara, please click here: https://reducewaste.santaclaracounty.gov/home
Disposal Vouchers: Each residential customer will receive one (1) disposal voucher annually to deliver garbage and other non-organic/non-recyclable debris at GreenWaste Zanker Resource Recovery Facility, free of charge. See annual vouchers for additional details and restrictions.
Curbside Clean Up: Up to two (2) Curbside clean-ups may be scheduled per calendar year on an on-call basis. Waste is limited to normal household debris and additional restrictions apply. Contact customer service to schedule at least 48 hours in advance of normal collection day.
Bulky Item Collection: One (1) bulky item (furniture, appliances, other large items) can be picked up at your curb once per year at no additional cost. Additional items may be collected for an additional fee. Contact customer service to schedule.
Holiday Tree Collection: Up to two (2) natural/undecorated holiday trees can be picked up curbside during the four week period following December 25th. Please remove the stand, tinsel, lights, ornaments, cut the tree to approximately 4-foot lengths, and place the sections next to the green organics container on your regular service day.
Used Motor Oil and Motor Oil Filters: Contact customer service to obtain a free GreenWaste oil jug and filter bag. Place the filled oil jugs and filter bags next to your carts for collection. No more than two (2) 1-gallon filled containers will be collected per service.
Household Batteries: Please place your household batteries in a clear ziplock-type plastic bag and place on top of the recyclables cart. Please contact customer service prior to your collection day to notify the driver.
Santa Clara County – District East residents are on a bi-monthly billing cycle. This means you can expect to receive your bills in January, March, May, July, September, and November.
Santa Clara County – District East commercial customers are on a monthly billing cycle. If you have any questions about your billing, please contact customer service.
Physical Limitations Form: If you are permanently physically limited, the On-Premises collection service for Base Services may be available to you at no extra cost.
Low-income rates: If you are enrolled in PG&E’s CARE program, you may be eligible for low-income rates.
Steps to apply:
- Low-income garbage rates may be available for customers who are enrolled in the PG&E CARE Program. To enroll in the PG&E CARE Program:
• Call 1-866-743-2273 or
• Email CAREandFERA@pge.com. - Call GreenWaste at 408-938-4940 to apply for a reduced garbage rate if you can show proof of the PG&E CARE program and are the head of the household (not a dependent on any tax form), have no billing delinquencies, and have eligible service levels within the limits of the Low-Income Rate.
What Goes Where & More
Residential |
Commercial |
|---|---|
| Program and Sorting Guidance
|
Program and Sorting Guidance
Coming soon.
|
| Newsletters & Notices |
Newsletters & Notices |
Mandatory Multi-Family Recycling: California Assembly Bill 341 (AB 341) became effective July 1, 2012. AB 341 mandates recycling for all businesses producing 4 cubic yards or more of garbage per week. Subscribing to recyclable materials collection services through GreenWaste will help ensure compliance with AB 341.
Mandatory Organics Recycling: California Assembly Bill 1826 (AB1826) was signed into law in 2014, mandating organics recycling for businesses in California. All businesses in California producing 2 cubic yards or more of total generated material per week are required to subscribe to organic material collection services. Subscribing to food waste collection services through GreenWaste will help ensure compliance with AB 1826.
Short-Lived Climate Pollutant Reduction Strategy: California Senate Bill 1383, effective January 1, 2022, requires all Californians to subscribe to their jurisdiction’s organics curbside collection service. For Santa Clara County – District East businesses, GreenWaste provides a source separated organics stream (green Container). Food scraps and food soiled paper are composted from the green container at Z-best Composting.
Businesses are required to provide properly labeled and/or color-coded containers in all areas where disposal containers are provided, except in restrooms. Annually, businesses must educate employees, contractors, customers, and tenants on how to properly sort organic waste, and all of these users are required to properly sort these materials into the correct containers.
If you feel your site does not generate organic waste and would like to apply for a waiver through the County of Santa Clara, please click here: https://reducewaste.santaclaracounty.gov/home
Processing & Disposal Summary
All material collected by GreenWaste is brought to the GreenWaste San Jose Material Recovery Facility for processing.
Garbage
Organic material in your black cart is sorted and composted.
Learn More
Recyclables
After sorting by commodity type, recyclables are reintroduced into the supply chain.
Learn More
Organics
Organics are transformed into organic compost.
Learn More
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