Portola County
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Customer Service
Hello, Unincorporated Portola Valley!

Omar Lopez
General Manager
GreenWaste is proud to provide unincorporated Portola Valley with mixed compostables and recyclables collection and processing service. Food scraps, yard trimmings, and other organics are separated from gray cart material at our San Jose Material Recovery Facility for composting. Learn more about how we process waste.
Residential
Commercial
Residential Services
Single-family residents in Unincorporated Portola Valley receive weekly collection service of Garbage (Mixed Compostables) and Recyclable Materials. All materials must be ready for collection no later than 6 AM on your normal collection day. Contents cannot exceed the weight limits listed on the cart or 150 lbs. (whichever is less).

Mixed Compostables
Residents may set out personal containers for garbage service and pay based on volume.

Recyclables
Residents may set out up to one personal container for recyclable materials service for no additional charge.
Commercial Services
Businesses in Unincorporated Portola Valley are offered weekly collection service of garbage and recyclable materials. Service is provided up to six days per week on a Monday through Saturday schedule. All materials must fit completely inside the container with the lid closed. Containers must be ready for collection no later than 7 AM and should be returned to their service location promptly after service.

Mixed Compostables
Businesses can select from cart or bin service. Carts or bins are available for collection Monday through Friday. Choose the appropriate size for your business.

Recyclables
Businesses can select from cart or bin service for recycling at no additional charge with garbage collection. Commingle all recyclables into either your recycling cart or bin.
Portola Valley residents are on a quarterly billing cycle. This means you can expect to receive your GreenWaste invoice in February, May, August, and November. If you have any questions about your billing, please contact Customer Service.
Portola Valley commercial customers on a monthly billing cycle. If you have any questions about your billing, please contact Customer Service.
Mandatory Recycling: California Assembly Bill 341 (AB 341) became effective July 1, 2012. AB 341 mandates recycling for all businesses producing 4 cubic yards or more of garbage per week. Subscribing to recyclable materials collection services through GreenWaste will help ensure compliance with AB 341.
Mandatory Organics Recycling: California Assembly Bill 1826 (AB1826) was signed into law in 2014, mandating organics recycling for businesses in California. All businesses in California producing 2 cubic yards or more of total generated material per week are required to subscribe to organic material collection services. Since GreenWaste processes the garbage, all businesses are automatically compliant with this regulation.
Short-Lived Climate Pollutant Reduction Strategy: California Senate Bill 1383, effective January 1, 2022, requires all Californians to subscribe to their jurisdiction’s organics curbside collection service.
For Portola Valley County businesses, GreenWaste provides a garbage stream (gray cart). Food scraps, food soiled paper, and other organics are recovered from the gray cart at the GreenWaste MRF, which serves as a high diversion organic waste processing facility.
Businesses are required to provide properly labeled and/or color-coded containers in all areas where disposal containers are provided, except in restrooms. Annually, businesses must educate employees, contractors, customers, and tenants on how to properly sort organic waste, and all of these users are required to properly sort these materials into the correct containers.
Portola Valley residents are on a quarterly billing cycle. This means you can expect to receive your GreenWaste invoice in February, May, August, and November. If you have any questions about your billing, please contact Customer Service.
Portola Valley commercial customers on a monthly billing cycle. If you have any questions about your billing, please contact Customer Service.
Mandatory Recycling: California Assembly Bill 341 (AB 341) became effective July 1, 2012. AB 341 mandates recycling for all businesses producing 4 cubic yards or more of garbage per week. Subscribing to recyclable materials collection services through GreenWaste will help ensure compliance with AB 341.
Mandatory Organics Recycling: California Assembly Bill 1826 (AB1826) was signed into law in 2014, mandating organics recycling for businesses in California. All businesses in California producing 2 cubic yards or more of total generated material per week are required to subscribe to organic material collection services. Since GreenWaste processes the garbage, all businesses are automatically compliant with this regulation.
Short-Lived Climate Pollutant Reduction Strategy: California Senate Bill 1383, effective January 1, 2022, requires all Californians to subscribe to their jurisdiction’s organics curbside collection service.
For Portola Valley County businesses, GreenWaste provides a garbage stream (gray cart). Food scraps, food soiled paper, and other organics are recovered from the gray cart at the GreenWaste MRF, which serves as a high diversion organic waste processing facility.
Businesses are required to provide properly labeled and/or color-coded containers in all areas where disposal containers are provided, except in restrooms. Annually, businesses must educate employees, contractors, customers, and tenants on how to properly sort organic waste, and all of these users are required to properly sort these materials into the correct containers.
Material Processing
All material collected by GreenWaste is brought to the San Jose Material Recovery Facility for processing.

Mixed Compostables
Mixed compostables are processed and organic material is diverted for composting directly from the black cart.
Learn More

Recyclables
Recyclables are sorted into their commodity type and then reintroduced into the supply chain.
Learn More
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