Los Altos Hills

Customer Service
Hello, Los Altos Hills!

Omar Lopez
General Manager
GreenWaste provides the Town of Los Altos Hills mixed compostables, recyclables, and yard trimmings collection and processing service. Learn how collected material is sorted for recycling and composting at our GreenWaste San Jose Material Recovery Facility.
Los Altos Hills’ sorting program is already SB 1383 compliant!
Only yard trimmings are accepted in your green cart. Food scraps must remain in the gray mixed compostables cart and GreenWaste will sort and process the organic material.
Residential
Commercial
Street Sweeping
Residential Services
Single-family residents in Los Altos Hills receive weekly collection service of mixed compostables, recyclable materials, and yard trimmings (if applicable). All materials must be ready for collection no later than 8 AM on your normal collection day. Contents cannot exceed the weight limits listed on the cart or 150 lbs. (whichever is less).

Mixed Compostables
Residents may choose subscription volumes of 20-, 32-, 64-, or 96-gallons for weekly collection in gray carts provided by GreenWaste.

Recyclables
Residents are provided one blue 96-gallon cart for recyclable material collection at no additional charge

Yard Trimmings
Residents are provided up to two green 96-gallon carts for yard trimmings collection at no additional charge. Green carts must be placed curbside for collection.
Commercial Services
Businesses in Los Altos Hills are offered weekly collection service of mixed compostables, recyclable materials, and yard trimmings. Service is provided up to six days per week on a Monday through Saturday schedule. All materials must fit completely inside the container with the lid closed. Containers must be ready for collection no later than 8 AM and should be returned to their service location promptly after service.

Mixed Compostables
Businesses can select from cart or bin service. Carts or bins are available for collection Monday through Friday. Choose the appropriate size for your business

Recyclables
Businesses can select from cart or bin service for recycling at no additional charge with mixed compostables collection. Commingle all recyclables into either your recycling cart or bin.

Yard Trimmings
Source-separated yard trimmings collection is available to businesses. GreenWaste offers 96-gallon carts for the collection of yard trimmings.
Street Sweeping Services
Los Altos Hills’ street sweeping services reduce the accumulation of leaves, debris, dirt, and incidental litter. Services are provided twice monthly from October 1 to March 1, and four total times from April 1 through September 30.
Property owners can improve effectiveness by moving parked cars from the street. Check your sweep day on this map.
Curbside Yard Trimmings: The curbside service area is where the cart set-out location is accessible by a standard, larger collection vehicle and where all carts are within 10’ of the accessible roadway. Review the Curbside vs. Small Truck Only map.
On-Premise Service: Residents may request that GreenWaste perform drive-on and/or walk-on service to collect carts on-property for an additional fee.
Gray Cart Swap: On-premise and small truck only customers may trade their two green carts for one 96-gallon gray cart for no additional charge. Stipulations apply. See video for details.
On-Call Clean Ups: Residents may request up to two on-call clean-ups per year at no additional charge. Call customer service at least 48-hours in advance to schedule collection of either:
- Two bulky items, or
- Three cans of yard trimmings.
Material must be placed curbside.
Bulky Item: Residents may request the collection of bulky items (beyond those included in the on-call clean up) for a fee. Call customer service at least 48-hours in advance.
Curbside HHW: Residents may place household batteries (in a sealed plastic bag) on top of the blue cart, and may place motor oil (in plastic containers with a screw-on lid) and filters (in sealed plastic bags) next to the blue cart, for collection at no additional cost on the standard service day.
Extra Material: Residents may place extra material in labeled 32-gal cans or bags for collection at an additional charge. Further charges apply for collection of extra material on a day other than your regularly scheduled service day.
If using bags: Recyclables must be in a clear or translucent bag, and yard trimmings must be in a paper bag.
Extra Pick-Up: Residents may request collection on a day other than the regularly scheduled service day for an additional fee.
Yard Trimmings Voucher: Residents may utilize four vouchers (provided in the mail annually) to periodically set out up to 96-gal of extra yard trimmings at no additional charge. Note: gray cart swap customers receive two mixed compostables vouchers in place of four yard trimmings vouchers.
(Note: GRAY CART SWAP customers will receive two mixed compostables in place of the four yard trimmings vouchers).
Holiday Tree Collection: On your standard service day, residents may place unornamented holiday trees (cut to five foot lengths) next to the green cart (or other curbside location) for collection at no additional charge. Trees will be collected in the first 28 calendar days following December 26.
Los Altos Hills residents are on a quarterly billing cycle. This means you can expect to receive your GreenWaste invoice in February, May, August, and November. If you have any questions about your billing, please contact Customer Service.
- Download Residential Rates – Effective Date, July 1, 2024 (PDF)
- Download the Physical Limitations Form
Los Altos Hills commercial customers are on a monthly billing cycle. If you have any questions about your billing, please contact Customer Service.
What Goes Where & More
Residential |
Commercial |
---|---|
Sorting Resources and Newsletters
|
Sorting Guidance
|
Sorting Guidance
|
|
Newsletters |
Mandatory Recycling: California Assembly Bill 341 (AB 341) became effective July 1, 2012. AB 341 mandates recycling for all businesses producing 4 cubic yards or more of garbage per week. Subscribing to recyclable materials collection services through GreenWaste will help ensure compliance with AB 341.
Mandatory Organics Recycling: California Assembly Bill 1826 (AB1826) was signed into law in 2014, mandating organics recycling for businesses in California. All businesses in California producing 2 cubic yards or more of total generated material per week are required to subscribe to organic material collection services. Since GreenWaste processes the mixed compostables, all businesses are automatically compliant with this regulation.
Short-Lived Climate Pollutant Reduction Strategy: California Senate Bill 1383, effective January 1, 2022, requires all Californians to subscribe to their jurisdiction’s organics curbside collection service. For Atherton businesses, GreenWaste provides both a mixed organics stream (gray cart) and a source separated organics stream (green cart). Food scraps, food soiled paper, and other organics are recovered from the gray cart at the GreenWaste MRF, which serves as a high diversion organic waste processing facility. Businesses are required to provide properly labeled and/or color-coded containers in all areas where disposal containers are provided, except in restrooms. Annually, businesses must educate employees, contractors, customers, and tenants on how to properly sort organic waste, and all of these users are required to properly sort these materials into the correct containers. Starting in 2022, some food service businesses must donate edible food to food recovery organizations, with others starting in 2024. GreenWaste will be working with the Town of Los Altos Hills to raise awareness and provide resources regarding food recovery.
Curbside Yard Trimmings: The curbside service area is where the cart set-out location is accessible by a standard, larger collection vehicle and where all carts are within 10’ of the accessible roadway. Review the Curbside vs. Small Truck Only map.
On-Premise Service: Residents may request that GreenWaste perform drive-on and/or walk-on service to collect carts on-property for an additional fee.
Gray Cart Swap: On-premise and small truck only customers may trade their two green carts for one 96-gallon gray cart for no additional charge. Stipulations apply. See video for details.
On-Call Clean Ups: Residents may request up to two on-call clean-ups per year at no additional charge. Call customer service at least 48-hours in advance to schedule collection of either:
- Two bulky items, or
- Three cans of yard trimmings.
Material must be placed curbside.
Bulky Item: Residents may request the collection of bulky items (beyond those included in the on-call clean up) for a fee. Call customer service at least 48-hours in advance.
Curbside HHW: Residents may place household batteries (in a sealed plastic bag) on top of the blue cart, and may place motor oil (in plastic containers with a screw-on lid) and filters (in sealed plastic bags) next to the blue cart, for collection at no additional cost on the standard service day.
Extra Material: Residents may place extra material in labeled 32-gal cans or bags for collection at an additional charge. Further charges apply for collection of extra material on a day other than your regularly scheduled service day.
If using bags: Recyclables must be in a clear or translucent bag, and yard trimmings must be in a paper bag.
Extra Pick-Up: Residents may request collection on a day other than the regularly scheduled service day for an additional fee.
Yard Trimmings Voucher: Residents may utilize four vouchers (provided in the mail annually) to periodically set out up to 96-gal of extra yard trimmings at no additional charge. Note: gray cart swap customers receive two mixed compostables vouchers in place of four yard trimmings vouchers.
(Note: GRAY CART SWAP customers will receive two mixed compostables in place of the four yard trimmings vouchers).
Holiday Tree Collection: On your standard service day, residents may place unornamented holiday trees (cut to five foot lengths) next to the green cart (or other curbside location) for collection at no additional charge. Trees will be collected in the first 28 calendar days following December 26.
Los Altos Hills residents are on a quarterly billing cycle. This means you can expect to receive your GreenWaste invoice in February, May, August, and November. If you have any questions about your billing, please contact Customer Service.
- Download Residential Rates – Effective Date, July 1, 2024 (PDF)
- Download the Physical Limitations Form
Los Altos Hills commercial customers are on a monthly billing cycle. If you have any questions about your billing, please contact Customer Service.
What Goes Where & More
Residential |
Commercial |
---|---|
Sorting Resources and Newsletters
|
Sorting Guidance
|
Sorting Guidance
|
|
Newsletters |
Mandatory Recycling: California Assembly Bill 341 (AB 341) became effective July 1, 2012. AB 341 mandates recycling for all businesses producing 4 cubic yards or more of garbage per week. Subscribing to recyclable materials collection services through GreenWaste will help ensure compliance with AB 341.
Mandatory Organics Recycling: California Assembly Bill 1826 (AB1826) was signed into law in 2014, mandating organics recycling for businesses in California. All businesses in California producing 2 cubic yards or more of total generated material per week are required to subscribe to organic material collection services. Since GreenWaste processes the mixed compostables, all businesses are automatically compliant with this regulation.
Short-Lived Climate Pollutant Reduction Strategy: California Senate Bill 1383, effective January 1, 2022, requires all Californians to subscribe to their jurisdiction’s organics curbside collection service. For Atherton businesses, GreenWaste provides both a mixed organics stream (gray cart) and a source separated organics stream (green cart). Food scraps, food soiled paper, and other organics are recovered from the gray cart at the GreenWaste MRF, which serves as a high diversion organic waste processing facility. Businesses are required to provide properly labeled and/or color-coded containers in all areas where disposal containers are provided, except in restrooms. Annually, businesses must educate employees, contractors, customers, and tenants on how to properly sort organic waste, and all of these users are required to properly sort these materials into the correct containers. Starting in 2022, some food service businesses must donate edible food to food recovery organizations, with others starting in 2024. GreenWaste will be working with the Town of Los Altos Hills to raise awareness and provide resources regarding food recovery.
Material Processing and Recovery
All material collected by GreenWaste is brought to the GreenWaste San Jose Material Recovery Facility for processing.

Mixed Compostables
Mixed compostables are processed and organic material is diverted directly from the black cart.
Learn More

Recyclables
Recyclables are sorted into their commodity type and then reintroduced into the supply chain.
Learn More

Yard Trimmings
Yard trimmings are transformed into organic compost.
Learn More
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