Do not pay past due invoices online. Payments made online take (2) to (3) business days to process and will not immediately change your account balance or reactivate your account. For further information, please call 800.665.2209 if you reside in the County of Santa Cruz or 800.944.4388 if you reside in the County of Santa Clara.
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**IMPORTANT INFORMATION ABOUT YOUR GREENWASTE BILL**
PAYMENT DROP LOCATIONS:
If you choose to pay your bill in person, please contact Customer Service at 800.944.4388 to find the nearest location.
Billing is either monthly, bi-monthly or quarterly, depending on your service area. If you have questions regarding your bill frequency, please contact Customer Service at 800.944.4388.
Any billing disputes must be reported to Customer Service within 30-days of receipt of this invoice. If we are not contacted within 30 days of this invoice, all charges will be assumed accurate.
FEES AND CHARGES:
When service is stopped for non-payment, the total outstanding amount plus late charges and service fees must be paid in full before service may be resumed. The reinstatement fee for roll cart services is $25 plus two months service payment in advance. The reinstatement fee for containers is $50. Returned check fee is $25. Other fees may apply when extra or additional services are requested. Please ask Customer Service when requesting changes if additional fees apply.
LATE PAYMENT CHARGES:
Your current account balance is due by the date of the front of this invoice. A finance charge computed at the Periodic Rate of 1.5% monthly (annual percentage rate of 18%) may be assessed on past due balance of 30-days or more (minimum of $2.00).
Residential garbage, recycling, and yardwaste (where applicable) carts need to be set out by 5:30 AM or the night prior to pick up. Commercial garbage and recycling carts need to be set out the night before. WE ARE NOT RESPONSIBLE FOR ITEMS LEFT NEXT TO ROLL CARTS, CONTAINERS OR INSIDE ENCLOSURES, UNLESS PRIOR ARRANGEMENTS HAVE BEEN MADE.
GreenWaste observes Thanksgiving, Christmas and New Year Day as holidays. If a holiday falls on a mid-week day, that days collection will be one day late, as will the remainder of the service days that week. (Note: If your regularly scheduled pick up day is Friday, we will conduct pick up on Saturday).
In the event our driver missed your stop or you forgot to put your garbage out, call us at 800.944.4388. We will schedule a return pick up. In some cases a return trip charge may be placed against your account.
Anything not completely inside the roll cart or container is considered extra garbage and will be charged as such to your account. This may include roll carts where the lid is not completely closed. If you need additional service, please contact us at 800.944.4388 to arrange this service. An additional charge may be added to your account for this service.
Please call our office to cancel service. Customers are responsible for payment until service is stopped and carts or bins have been recovered by GreenWaste. A charge will be assessed to your account for carts and bins not returned after cancellation.