Terms of Service

GreenWaste Legal Center

Online Sales Terms and Conditions

Online Sales Terms and Conditions

GreenWaste Legal Center

Online Sales Terms and Conditions

GreenWaste Online Sales Terms & Conditions

Last Updated: January 1, 2025
1. Introduction and Acceptance of Terms
These Terms & Conditions (“Terms”) govern the purchase and sale of GreenWaste products—including recycled landscape products, compost, soil blends, and aggregate landscaping materials—regardless of whether the purchase is made through GreenWaste’s website (“Site”), mobile application (“App”), over the phone, or in person at GreenWaste’s locations.
By placing an order through any of these methods, you:
• Affirm that you are of legal age to enter into this agreement.
• Agree to be bound by these Terms.
These Terms apply to all sales, and any additional terms or conditions provided at the point of sale or delivery will supplement (but not replace) these Terms.
GreenWaste reserves the right to update these Terms at any time. Continued use of GreenWaste’s services, Site, or App following updates, as indicated by the “Last Updated” date, constitutes your acceptance of the revised Terms.
2. Order Placement and Cancellation
• Order Confirmation: Placing an order constitutes an offer to purchase under these Terms. GreenWaste reserves the right to accept or decline any order, even after sending a confirmation email.
• Order Cancellation by GreenWaste: Orders may be canceled due to errors, inaccuracies, or product availability.
• Order Cancellation by Customers:
  • To cancel an order, contact GreenWaste promptly at customerservice@greenwaste.com or 408-283-4800.
  • Cancellations will be considered but are not guaranteed, especially if processing or delivery has commenced.
Important Note: Failure to cancel before the delivery process has begun, including but not limited to dispatch of a delivery vehicle, implies full acceptance of these Terms and agreement that these Terms are legally binding.
3. Prices and Payment Terms
• Pricing:
  • Prices are in U.S. dollars and may differ from in-store pricing.
  • Prices, discounts, and promotions are subject to change without notice. Final pricing, including applicable taxes and shipping charges, is confirmed during checkout.
• Payment Methods:
  • GreenWaste accepts Visa, Mastercard, and American Express.
  • By providing payment details, you confirm their accuracy and your authorization to use the payment method.
• Additional Charges: Fees for extended delivery areas, special handling requests, or expedited service will be disclosed during checkout and reflected in the final invoice.
4. Shipping, Delivery, and Risk of Loss
• Delivery Services: Deliveries are available Monday through Saturday. Delivery fees are calculated based on the zip code and will be included in the order total at checkout.
• Title and Risk Transfer: Ownership and risk of loss transfer to you when the products are delivered to the carrier.
• Delivery Estimates: Estimated delivery dates are provided during checkout but are not guaranteed. GreenWaste is not responsible for delays caused by weather, supply chain disruptions, or other unforeseen events.
Important Note: Ensure accessibility at the delivery location. GreenWaste reserves the right to impose redelivery fees if the location is inaccessible.
5. No Returns or Refunds
• Final Sale Policy: Due to the nature of GreenWaste products, all sales are final once delivery has occurred.
• Product Concerns:
  • If you believe a product does not meet GreenWaste’s quality standards, contact customerservice@greenwaste.com or 408-283-4800.
  • GreenWaste may address concerns under applicable warranties, if any.
6. Product Quality Assurance and Disclaimers
• Quality Standards: Products are processed to meet GreenWaste’s quality standards but may vary due to natural factors.
• Disclaimers:
  • Products are sold “as-is.” GreenWaste does not guarantee suitability for specific uses.
  • Buyers are responsible for ensuring the appropriateness of products for their intended use.
• Customer Responsibility:
  • Carefully review product descriptions to determine suitability for your needs.
  • Customer guarantees pavement or driveway is suitable for delivery and sufficient to bear the weight of delivery vehicle and product.
7. Privacy and Data Security
• Commitment to Privacy: GreenWaste collects and uses personal information to process orders, improve your shopping experience, provide GreenWaste information to you and for direct marketing and advertising of GreenWaste services and products.
• No Data Sold: Personal data is not sold to third parties for marketing purposes.
• Privacy Policy: For details, see GreenWaste’s full Privacy Policy.
8. Goods Not for Resale or Export
• Prohibited Actions: Products purchased via the Site or App are intended for use within the U.S. Resale or export is prohibited without prior written consent.
9. Force Majeure
GreenWaste is not liable for delays or non-performance caused by events beyond its reasonable control, including but not limited to natural disasters, labor disputes, or governmental actions.
10. Limitation of Liability
GreenWaste’s liability for claims arising from these Terms is limited to the amount paid for the purchased products.
• Excluded Damages: GreenWaste is not responsible for indirect, incidental, or consequential damages, including but not limited to:
  • Loss of use or profits.
  • Property damage or business interruptions.
11. Dispute Resolution and Arbitration
• Initial Resolution: Customers must first contact GreenWaste for informal resolution of disputes.
• Arbitration Agreement:
  • Unresolved disputes will be settled by binding arbitration conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
  • Arbitration is conducted individually—class actions are not permitted.
• Opt-Out Option: You may opt out of arbitration by notifying GreenWaste within 30 days of accepting these Terms.
• Small Claims Option: Claims qualifying for small claims court can be filed individually in the appropriate jurisdiction.
12. Updates to Terms
GreenWaste reserves the right to modify these Terms at any time. Changes will be posted on the Site or App, with the “Last Updated” date clearly indicated. Continued use of GreenWaste’s services constitutes acceptance of the revised Terms.